Refund Policy of Nduna Stores

At Nduna Stores, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our Refund Policy outlined below:

1. Eligibility for Refunds:

Refunds may be issued under the following circumstances:
Product(s) received are damaged, defective, or incorrect.
Product(s) are missing from your order.
You are not satisfied with the quality of the product(s) received.
Your order is canceled within the eligible cancellation timeframe and meets the criteria outlined in our Cancellation Policy.
 

2. Refund Request Process:

To request a refund, please contact our customer service team within a specified timeframe after receiving your order. Provide detailed information about the issue, including your order number, description of the problem, and any relevant photos if applicable.
 

3. Refund Approval:

Refunds are subject to approval based on the assessment of the circumstances surrounding the request. We reserve the right to refuse refunds if the returned product(s) do not meet the eligibility criteria outlined in this policy.
 

4. Return of Product(s):

In some cases, we may require you to return the product(s) for inspection before issuing a refund. You may be responsible for the cost of return shipping unless the product(s) are being returned due to damage, defect, or incorrect items received.
 

5. Refund Process:

Once your refund request is approved, we will initiate the refund to the original payment method used for the purchase.
Refunds will be processed promptly, but it may take some time for the refund to be reflected in your account, depending on the payment method and financial institution.
 

6. Non-Eligibility for Refunds:

Certain products or orders may not be eligible for refunds, including:
Perishable goods.
Custom or personalized items.
Products that have been opened, used, or damaged due to misuse.
 

7. Contact Us:

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer service team at ndunastores@gmail.com or +353831809478
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to abide by our Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.